Which technique can be used by analysts to aid in defining business problems?

Job shadowing is an effective technique for analysts to define business problems because it involves observing employees as they perform their tasks in real-time. This direct observation helps analysts gain insights into daily workflows, understand the challenges faced by employees, and identify inefficiencies or bottlenecks in processes. By witnessing operations firsthand, analysts can collect qualitative data that may not be evident through traditional data analysis methods.

By using job shadowing, analysts can formulate questions based on real-world observations, clarify ambiguous processes, and gather contextual information that can significantly inform problem definition. This technique encourages open communication and may lead to informal discussions that reveal underlying issues, ultimately assisting in the development of targeted solutions for business problems.